Common Questions: Collections (Go Back)


Q: How does Support Collectors compare to the government?
A: It's difficult to compare the work of the government child support agencies to the success of Support Collectors. Government agencies have a large percentage of cases that pay without a problem from day one to the end. Support Collectors' cases are nearly the opposite. None of our clients' cases are paying anything when they come to us. However, we do collect on over half of our cases which is fantastic considering our average new client is owed over $12,000 and has gone for years without a payment.

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Q: Can Support Collectors intercept the non-custodial parent's tax refund?
A: No. Only a government agency may intercept tax returns.

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Q: I see that Support Collectors is based in Minnesota. Can Support Collectors help parents who live in other states?
A: Yes. In fact, most of Support Collectors' clients live in other states. We also have a large percentage of cases that are interstate, which means the custodial parent and non-custodial parent don't live in the same state anymore. Interstate cases are among the most challenging for government child support agencies to enforce. So, as you might expect, they have become one of our areas of expertise.

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Q: How long will it take before I start receiving support?
A: Every case is different. Results depend on the complexity of the case and other factors such as how hard the non-custodial parent is trying to avoid paying and the financial resources available to the non-custodial parent. And, unfortunately, some cases never pay. You can rest assured, though, that Support Collectors is working hard and exploring every avenue of enforcement once your case has been accepted. During the entire process, we will provide you with periodic updates on our progress.

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Q: Does Support Collectors also collect spousal support or alimony?
A: Yes. Although the majority of our cases involve child support enforcement, we have also had a lot of success enforcing spousal support orders. Fortunately, many of the tools available to collect child support can also be used for spousal support.

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Q: What happens after Support Collectors has collected the total amount I asked them to collect?
A: The Support Collectors contract calls for us to collect a specific amount of support called the "Contract Balance." When we have collected the Contract Balance the contract ends. There are also other provisions in the contract for you, or us, to cancel the contract. If you are still owed support after your contract ends you have the option of having your case monitored in our SupportTrak™ program. This is a reduced-fee program in which we monitor your case for any missed payments. It allows Support Collectors to quickly try to re-establish payments in the event they stop for some reason.

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Q: Will I need a lawyer if I'm using Support Collectors' services?
A: It's unlikely that you will need an attorney while Support Collectors is enforcing your child support order. Occasionally, though, Support Collectors may determine that the best child support enforcement solution requires the services of an attorney. If that's the case, Support Collectors will hire an attorney to represent you. Although Support Collectors pays for that attorney, the attorney will represent only you, not Support Collectors.*

*You also have the option at any time of hiring your own attorney at your own expense.

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Our clients say...

I want to thank you for doing a job neither the local child support office nor my attorney could accomplish, not only making it possible for my children to receive child support payments on a regular basis now, but also collecting the back support owed to me from a deadbeat dad.
- Robin B., California
Collected $14,000


I had exhausted all courts and literally hit a dead end. I was even told by the Clerk of the Court that I had no further recourse to collect support from my ex-husband, a deadbeat dad. Through your devoted efforts and your highly specialized team, payments started and are continuing.
- Sara G., Florida
Collected $20,000


I thought I would never see a dime of what was owed in back child support... After talking with a Support Collector representative, I felt more at ease and very comfortable with them handling my case...I never missed a day of work appearing in court...I have been very happy with the proceedings and the outcome of, what I thought, would never come to be. I have and continue to refer people to Support Collectors.
- Melissa M., Illinois
Collected $16,000